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Quick answers about NEUTRAL Events and the platform. If you need more, our support team is just one form away.

Frequently asked questions

All about NEUTRAL Events.

From sign-up to your event's certificate.

How NEUTRAL Events works

What is NEUTRAL Events?

It is the NEUTRAL service that measures your event's carbon footprint, offsets the emissions with certified credits and delivers a certificate and a report you can share. AI speeds up the calculation and certified technicians validate the inventory before delivery.

What kinds of events can you handle?

Conferences and trade shows, concerts and festivals, corporate events and sporting events, whether they last one day or several. The inventory follows the format and size of each event.

What goes into the emissions calculation?

The event's main sources: energy, travel by attendees and staff, food, accommodation and waste. The calculation follows the GHG Protocol and covers Scopes 1, 2 and 3. See what each scope means in the glossary.

Who does the calculation: AI or a person?

Both. AI reads the documents and organizes the data in much less time, and certified technicians review and validate every inventory before it is delivered.

How does offsetting work?

After reducing what is possible, the remaining emissions are offset with certified carbon credits, in the same amount of tCO2e. The credits are retired in a public registry so they cannot be used again. Learn more about credit retirement.

What do I get at the end?

The validated NEUTRAL certificate, stating scope and method, the report for your sponsors and the seal for an event with offset emissions, all ready to share.

How should I communicate the result?

Use the phrase "event with offset emissions" and always show the scope and method, as on the certificate (for example, Scopes 1, 2 and 3 · GHG Protocol). That is what advertising rules for environmental claims require.

Using the platform

How do I get started?

Create your account at Start inventory and register the event with its audience, duration, venue and setup. If you would rather talk first, request a quote.

When should I start?

Ideally before the event. Attendee travel is usually the largest share of emissions, and the most accurate way to measure it is to ask at registration. You can also run the inventory for an event that has already happened.

What data and documents do I need to send?

Send what you already have: invoices, energy bills, information on generators and fuel, food served, accommodation and waste, plus how attendees and staff got there. Whatever is missing, we help you estimate.

How do I collect attendee travel data?

Add two simple questions to registration: city of origin and mode of transport (plane, car, bus or other). This data goes into the calculation and is handled in line with Brazil's data protection law (LGPD).

How do I follow the inventory's progress?

On the platform, when you log in to your account. You see each stage: the event data, the inventory validated by the technicians and the completed offset, with the certificate and report to download.

I can't log in to my account. What should I do?

Check that you are using the same email you signed up with. If you still can't get in, contact support and choose the subject "Account and access".

Quotes and payment

How much does it cost?

The price depends on the size of the event: audience, duration and setup. You pay per event, with no subscription, and you get a clear proposal with no commitment.

How soon will I get a quote?

Within 48 hours of your request, at the email you provide. Request a quote.

Does NEUTRAL work with companies and farms?

Yes. For companies and industries and for farms, our team builds the inventory under semiannual and annual plans, starting with a free assessment. See NEUTRAL Business & Industry and NEUTRAL Farms.

Data and privacy

Are my data and attendees' data protected?

Yes. Data are handled in line with Brazil's data protection law (LGPD) and used only to calculate the event's emissions. See the privacy policy.

Who can see my event's inventory?

The inventory stays in your account, and access follows the privacy policy. You decide what to share: the certificate, the seal and the report are yours to share with sponsors and the public.

Support

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Your data is protected (LGPD).View privacy policy